FAQs Who can I contact for general inquiries or regarding a product I purchased? For inquiries please fill out a form on our Contact Us page. If your inquiry is regarding a product you have purchased, please provide the UPC Code, Best Before (BB) date, photo(s) of product(s) and package(s) and/or proof of purchase such as a receipt. This information will help us identify when and where the product was manufactured. How long will Piller’s meats stay fresh after opening? Piller’s meats will stay fresh 4-5 days after opening if kept refrigerated and well wrapped. What are the spices and spice extracts listed in the ingredients? Spices and spice extracts are proprietary to our recipes and so are not listed on packaging or the website. If you have a sensitivity to a spice or herb that is not a major allergen as specified by CFIA, please contact customer service at 1-800-265-2627 for further information. What type of casing is used for Turkey Bites? Turkey Bites and Rotisserie Chicken sticks are stuffed in collagen casing made of bovine hides. How are Piller’s meats which are Free of Allergens* manufactured? We completely clean and sanitize all production lines prior to running our Free of Allergens* deli meats. We schedule our Free of Allergens productions for the first run of the day, immediately after the equipment has been sanitized. We micro-swab our food contact surfaces on a weekly basis and also break down our food contact equipment daily to ensure proper cleaning and sanitizing of all food contact surfaces. Our cleaning program is validated after every cleaning cycle to ensure all traces of allergens are removed. What are nitrites? Nitrate (NO3) is present in all green leafy vegetables and with the help of healthy bacteria is broken down to Nitrite (NO2), which exists in its chemical form as sodium nitrite or in its natural form in celery juice extract. Nitrite (NO2) in meat is used for curing and preserving and also gives cured meats their pink colour. What is High Pressure Pasteurization? High Pressure Pasteurization is an advanced food processing system that utilizes water under extraordinary pressure during the production process to significantly reduce the risk of contamination by illness-causing bacteria (listeria, salmonella and E. coli). This technology provides a fresher taste and longer shelf life than more conventional food preservation techniques, and so Piller’s offers some deli meats that are completely free of nitrite, including Roasted Turkey Breast, Shaved Roast Beef and Bratwurst Sausage. Does Piller's Fine Foods have any slaughtering at their facilities? No, Piller’s sources all raw meat materials from HACCP (Hazard Analysis and Critical Control Points) certified meat processors and CFIA inspected facilities. Our pork products, for example, are sourced locally from Conestoga Meat Packers in Breslau, Ontario. Why are your meats more expensive now? Due to extreme cost increases for meat and ingredients like spices and packaging, coupled with higher operating costs (labour, utilities, freight), we have increased our price to retailers on many of our items. We did not make this decision lightly, however with the current inflationary environment and market instability, it has become impossible to maintain pricing. Have there been many changes since Premium Brands acquired Piller's in September 2011? Premium Brands is a holding corporation with a diverse food and beverage portfolio. Piller’s Fine Foods remains an autonomous business unit, but now has a responsibility to shareholders.
