FAQs

Frequently Asked Questions

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Define "Natural Food".

The use of the term “natural” for food ingredients is defined by the Canadian Food Inspection Agency (CFIA). Natural food products are those containing no artificial flavouring agents or additives, with no significant processing of ingredients.

How are Piller's meats which are Free of Allergens* manufactured?

We completely clean and sanitize all production lines prior to running our Free of Allergens* deli meats (which include all Piller's Simply Free and Piller's Charcuterie products). We schedule our Free of Allergens productions for the first run of the day, immediately after the equipment has been sanitized. We micro-swab our food contact surfaces on a weekly basis and also break down our food contact equipment daily to ensure proper cleaning and sanitizing of all food contact surfaces. Our cleaning program is validated after every cleaning cycle to ensure all traces of allergens are removed.

*Free of all major food allergens (gluten, milk, peanuts, tree nuts, mustard, sesame, egg, fish, soy, sulphites)

Why did Piller's develop the line of Piller's Simply Free® deli meats?

With allergies on the rise, Piller’s Simply Free is the first line of deli meats made with natural ingredients in the Canadian food Industry that is free of gluten and all other major food allergens. Consumers are looking for simple, great-tasting food products that meet the dietary needs of the whole family, especially foods that are less processed, more natural, and contain fewer ingredients. Our new line of deli meats meets those needs and took over two years to develop.

What are the natural ingredients used in the Piller's Simply Free product line?

Piller’s Simply Free deli meats are made with cane sugar, sea salt and celery juice extract, each of which is defined as a natural ingredient by the Canadian Food Inspection Agency (CFIA).

What are nitrites?

Nitrate (NO3) is present in all green leafy vegetables and with the help of healthy bacteria is broken down to Nitrite (NO2), which exists in its chemical form as sodium nitrite or in its natural form in celery juice extract. Nitrite (NO2) in meat is used for curing and preserving and also gives cured meats their pink colour.

Does Piller's Fine Foods have any slaughtering at their facilities?

No, Piller’s sources all raw meat materials from HACCP (Hazard Analysis and Critical Control Points) certified meat processors and CFIA inspected facilities. Our pork products, for example, are sourced locally from Conestoga Meat Packers in Breslau, Ontario.

How long will Piller's deli meats stay fresh after opening?

Piller’s deli meats will stay fresh for 4 to 5 days after opening if kept refrigerated and well wrapped.

What is High Pressure Pasteurization?

High Pressure Pasteurization is an advanced food processing system that utilizes water under extraordinary pressure during the production process to significantly reduce the risk of contamination by illness-causing bacteria (listeria, salmonella and E. coli). This technology provides a fresher taste and longer shelf life than more conventional food preservation techniques, and so Piller’s Simply Free offers some deli meats that are completely free of nitrite, including Roasted Turkey Breast, Shaved Roast Beef and Bratwurst Sausage.

Is there a difference in taste between Piller's Simply Free and other Piller's branded products?

No. Piller’s is committed to manufacturing only the highest quality, best tasting deli meats. Piller’s Research and Development department took several years to develop our allergen free line of deli meats made with natural ingredients, ensuring that there is no compromise on great taste.

Are Piller's Turkey Bites® Pork-Free?

Yes, all Piller’s branded meat snacks, including Piller’s Turkey Bites® and Piller’s Chicken Nibblers®, are made using a collagen casing made from beef.

What are the spices and spice extracts listed in the ingredients?

Spices and spice extracts are proprietary to our recipes and so are not listed on packaging or the website. If you have a sensitivity to a spice or herb that is not a major allergen as specified by CFIA, please contact customer service at 1-800-265-2627 for further information.

Have there been many changes since Premium Brands acquired Piller's in September 2011?

Premium Brands is a holding corporation with a diverse food and beverage portfolio. Piller’s Fine Foods remains an autonomous business unit, but now has a responsibility to shareholders.

Testimonials


"I just purchased your 'Salami Whips' ... and as much as I like many of your other products, these are fantastic! I can honestly say you have a customer for life. Thank you Pillers!! "


- Eva


"Just wanted to say thank you for your "simply free" product line. As the parent of a peanut-allergic child it makes my life so much easier and worry free when choosing products in the deli section to feed my family. Thanks - I appreciate it and always look for your products!"


- Kim


"Just wanted to thank you for being conscious of, and catering to those of us who have food allergies or intolerances. Your Simply Free wieners cater to both myself and my son; I have an allergy to mustard and my son is gluten intolerant."


- Mary


"I recently tried your Simply Free Smoked Honey Maple Ham. It was simply delicious. I SO appreciate the fact there is NO sulphites in the meat. Thanks for that."


- Linda


"Hello I just wanted to say that I tried your ham and it was the best ham I have ever had. Awesome!"


- Judy


"I am a German living in Canada and I must tell you, your European sandwich meats are the best on the market. I have been trying others in Canada and they are not even coming close to your products when it comes to taste, price and quality. Keep up the good work!"


- Roland


"I would like to say that the gluten free Turkey Bites are delicious. I just tried some yesterday, and was amazed at the consistent texture (no gristle), smooth flavor, without ever being boring, and a pleasant spiciness afterwards. I'm not a big fan of sending emails to the folks who prepare my food, but you are doing a fine job. Thanks!"


- David


"I just want to thank you for providing an option to feed my family. I just recently found your products. My daughter is gluten & dairy free due to allergies and intolerances. Life is tough enough but having easier things to grab on those days I'm in a rush makes life a little less stressful."


- Lindsay


"I would just like to tell you that your Cornmeal Back Bacon is the absolute best there is. Thanks!"


- Barb


"I just wanted to send a quick message to your company regarding your gluten free products. THANK YOU!!! My daughter has recently been diagnosed with Celiac and was devastated to find that she could no longer have her favourite lunch meats and sausage. It has been a bit of a rough go with her as she is only 12 and you can imagine the drama involved with constantly saying "no" to many of her favourite foods. I do consider myself an excellent cook and can replicate many things but not sausage, salami or other lunch meats. You cannot imagine her joy when we learned that your company is gluten free! She was moved nearly to tears in the grocery store. So we are now enjoying some wonderful sandwiches and sausages with a clear mind. So again I say, Thank you!! Sincerely from one very pleased Mother."


- April


"We purchased Piller's Simply Free Smoked Black Forest Ham at Costco. The taste is great and the three-pack is very useful as you can open a pack when you need it, keeping the remaining product fresh. We love the product. It tastes great and it has been sliced at the right thickness. Congrats on a great product!"


- Denis


"I'm not one to contact companies about their products - and I'm generally not a packaged meat eater. However, in need for some sandwich items, I spotted your Simply Free Smoked Black Forest Ham yesterday and decided to give them a try. What a surprise when I bit into that first slice! Absolutely delicious! I've already gone through pack number one and not one slice of meat has touched a slice of bread. It's been out of the pack - straight into my mouth. Thought you might like to know that you have a new customer who intends to try your other Simply Free products. Best regards."


- Tom


"Just want to say any product I have bought from Piller's has always been great! I love Piller’s Turkey Bites. We do have a gluten intolerant family member, and your products really make it easy to enjoy good food for the whole family."


- Domenic


"I am writing to express my thanks to Piller’s for producing products that are making my life bearable! My daughter who has Down Syndrome was just diagnosed with Celiac. Your products, being clearly labeled “gluten free”, are a Godsend! Thank you!!"


- Brenda


"Hello, I just tried Piller’s Simply Free Smoked Honey Maple Ham for the first time and it is incredible. Thank you very much for such a great tasting natural product. I will certainly be purchasing this again."


- Brad


"I was going through a grocery store that I rarely visit and found Gluten Free bologna. Over the course of many years of eating Gluten Free, I have adjusted very well. I don't miss much because there is a Gluten Free version somewhere but, when friends inquire as to what I miss most I always reply with simple things, like a bologna sandwich. Over the past 2 days I have eaten almost an entire package of Piller’s Gluten Free bologna. Again, thank you, so yummy. Good Job guys!"


- Marilyn


"Piller’s Simply Free products are incredible. We are very careful what we eat and are always conscious of ingredients and preservatives due to allergies etc. All the Piller’s products we have tried, we love and continue to eat on a regular basis. Piller’s Simply Free Smoked Breakfast Ham is beyond belief it is so fantastic. Unlike all other hams that are overly sweet and salty yours it the first ham we have tasted in years that we love and enjoy. Hats off to you guys!"


- Heidi


"Thank you for your clear allergy information page about your products and for having so many gluten free options. We are newly diagnosed with Celiac disease and cannot eat wheat or gluten. It is great to know we can continue to eat your deli products! Thank you!"


- Maria


"I have switched to Piller’s Simply Free Wieners and they are the very best wieners I have ever tasted. We feel we get the best quality, taste & wiener satisfaction when we buy your product. Congratulations. You make the best wiener."


- Betty


"I purchased a package of Piller’s Smoked Turkey Breast for the first time about 2 days ago and all I have to say is WOW! It is by far the best sandwich meat I have ever tried in my life. I love the fact that there is no MSG and the first ingredient is turkey breast as opposed to mechanically separated meat. Thank you for making such a great product, I will never go back!"


- Aliesha


"I just wanted to say thank you for making Piller’s Simply Free line of products. Peanut and Tree nut free items are a priority in our home - you are making life a little bit easier for us! Thank you again."


- Roberta


"Hello I am writing to tell you how thrilled I am with Piller’s Simply Free ham and bacon. I have celiac disease and malabsorb polysorbate so I haven't had either ham or bacon for a couple of years. What a treat. Thank you so much for making these products available. I am so appreciative!"


- Catherine


"I just want to give the Piller's company a huge Kudos for making their gluten free products. I am celiac and found it difficult to find food in our price range. We live in a small community and most gluten free products are averaging around double cost, whereas Piller’s products are comparable to regular priced products. So again a huge thank you."


- Tanya


"Hi, I just wanted to take the time to congratulate and thank you for creating Piller’s Simply Free products. I found them at Costco this week. What an excitement to find Pepperoni and Ham that I could give my family (at a decent price). The option until that finding was to pay a very high price for clean food. THANK YOU for changing your orientation too!"


- Maude


"Thank you from the bottom of my heart! Today is the first day of food allergy awareness week. As the mother of a child that's severely allergic to eggs and tree nuts, Piller’s Simply Free products and packaging are a breath of fresh air. When I go shopping these days, even something as simple as pitted prunes and food colouring list "may contain" and then list all the major allergens, we can't risk purchasing them. This has become increasingly more frustrating. When my husband brought back your deli meats tonight, I just wanted to send you a big THANK YOU right away!”"


- Renee


"WOW! Just had your Piller’s Simply Free Bratwurst Sausage. Wow, was the first thing that came to mind. Some really get it. Simply. I can read and understand all the ingredients. And they taste good. I have never written a company before praising, good work. I will be purchasing again."


- Jake


"To the amazing makers of Piller's meats, I recently fell in love with your Piller’s Simply Free Smoked Breakfast Ham. Thank you, thank you, thank you for making this tasty, healthier breakfast option. It's so much better than regular, turkey and chicken bacon."


- Christina


"I wanted to say again thank you on your wonderful products. They are of exceptional value, and are really delicious. I tried your Piller’s Simply Free Smoked Breakfast Ham for the first time today and was floored!"


- Dino


"I recently purchased Piller’s Simply Free Pepperoni and I was extremely impressed at the newer packaging that states it is gluten free and free from allergens (listing the allergens). We have always supported Piller’s products in our home as we have a child/teen with life threatening food allergies and would like to extend our thanks to your company for taking the seriousness of food allergies into consideration when developing your products for consumers."


- Michelle


"I have recently discovered your hot dogs and Piller’s Simply Free line. I have never been a fan of hot dogs or meat, and being gluten intolerant, I have actually been known to enjoy a hot dog now and then from this line! It is something I now feed my children as we are trying to give them products that are nutritious and free of additives."


- Kathleen


"Last night we had Piller’s Simply Free Bratwurst Sausage and what a great treat. Best we ever had, and Gluten Free. I have purchased your liverwurst and ham slices too. With my husband and daughter with Celiac Disease, we are thrilled to find your products. Thank you so much (and made in Canada)."


- Nora


"Thank you for introducing your new product line "Piller's Simply Free"! We are dealing with many food allergies with our son, and we are so appreciative of your novel approach to introducing this new line of products targeted for the allergic community! Thank you so much for offering safe foods for ours and many other families. It has been a real effort to find safe foods, so we are very thankful for Piller's proactive approach."


- Julie


"Congratulations on your new gluten-free products!"


- Lisa - GlutenFreeFind.com

Huber Brothers - Edward, Wilhelm and Heinrich

A Proud Heritage

In 1957, Wilhelm Huber opened a small butcher shop in Waterloo, Ontario using family recipes and traditional European meat processing methods to provide his customers with authentic, great-tasting European deli meats. Two years later, his brothers Edward and Heinrich joined the company which became Piller’s Sausages and Delicatessens Limited.

From those humble beginnings, Piller’s has become one of North America’s largest producers of European sausages and deli meats, famous for award-winning products such as Black Forest ham and air-dried salamis. To this day, after five generations of sausage makers, Piller’s still uses the same natural aging, curing, and smoking process that had customers lining up outside Wilhelm Huber’s butcher shop over 60 years ago.

The company was acquired by Premium Brands Holdings Corporation in 2011 and is now known as Piller’s Fine Foods.

Award Winning Recipes

Using distinctive family recipes and traditional European meat processing methods, we offer more than 400 pork, beef, and poultry products to retail and foodservice customers all across North America. Not only that, we introduce more than 20 new products every year that keep pace with changing consumer tastes.

Over the years, our commitment to producing high quality delicatessen meats has earned us 44 international awards for product quality and superior taste.

In Canada, Piller's products were voted Winner of BrandSpark Best New Product Awards for Ready to Eat Packaged Meat by consumers in both 2014 and 2015.

Our Technology

In each of our three production facilities in Ontario, we utilize state-of-the-art meat processing equipment, the most up-to-date smokehouses, and the highest quality slicing and packaging production machinery.

All of our facilities are fully networked with the most advanced high-tech computer systems. As a result, we have the capability to manufacture all our products at any one of our facilities, so we can meet the demands of any customer, any request, any time of the year.

At our warehouse, order picking uses bar code scanning technology in the racking system to find customer orders and send them to the conveyors for delivery to our shipping area for the most efficient delivery system in the industry.

Our Vision

Although we’re proud of where we came from, we keep our eye on where we’re going. We focus on new product development and product improvement to satisfy our consumers’ preferences for great tasting, wholesome deli meats.

Our research and development team continues to create innovative products that meet the needs of our consumers. From our customer base in Canada, we continue to expand into other markets in North America.

With a history of stable growth and a reputation for superior quality products, Piller’s will continue to grow and thrive into the future.

We at Piller’s believe that we can support continuous sustainability initiatives that touch our industry by playing an active role in it. View our Sustainability Principles.

Piller’s is committed to Safe Quality Food (SQF) and is SQF Level 2 certified and federally inspected.

Piller's is committed to the welfare of animals. View our Animal Welfare Statement.

Piller's Facilities

Corporate Headquarters, Waterloo

443 Wismer St. Waterloo, Ontario N2K 2K6

Distribution Centre, Waterloo

250 Frobisher Dr. Waterloo, Ontario N2V 2L8

Piller's Fine Foods, Brantford

38 Middleton St. Brantford, Ontario N3S 7V7

Golden Valley Farms, Arthur (joint venture)

50 Wells St. Arthur, Ontario N0G 1A0